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    Source:
    Digital advertising group Aleph launches payment unit
    Brands must balance digital innovation and trust to serve Africa's consumers - study
    Brands must balance digital innovation and trust to serve Africa's consumers - study

    17 Apr 2023

    Jacques Celliers, CEO of FNB. Source: Supplied
    FNB eBucks recognised as loyalty champion in global awards

    20 Jun 2022

    Chief marketers believe their jobs are at risk if customer experience strategies fail
    Chief marketers believe their jobs are at risk if customer experience strategies fail

    2 May 2018

    Empathy - a two-way street in customer service
    Empathy - a two-way street in customer service

      18 Apr 2018

    The role of mobile in building brand loyalty
    The role of mobile in building brand loyalty

      16 Apr 2018

    #ECMA18: Cracking e-commerce conversion
    #ECMA18: Cracking e-commerce conversion

      16 Mar 2018

    Consumer engagement today is shaped by technology
    Consumer engagement today is shaped by technology

      15 Mar 2018

    Why it's time to reevaluate your customer communication, starting with email
    Why it's time to reevaluate your customer communication, starting with email

      13 Feb 2018

    Brand consistency: Taking marketing to a higher level
    Brand consistency: Taking marketing to a higher level

      6 Feb 2018

    Image supplied.
    Trends 2018: Omnichannel is the new normal

      25 Jan 2018

    Image credit: bruce mars via
    Top ten global consumer trends

    23 Jan 2018

    #BizTrends2018: Top mobile trends for the 2018 consumer
    #BizTrends2018: Top mobile trends for the 2018 consumer

      8 Jan 2018

    Leigh Andrews, editor-in-chief of marketing and media at Bizcommunity.
    #BizTrends2018: Rewind from attention spam back to attention span

      8 Jan 2018

    Mike Oelschig, head of advisory at Cerebra.
    #BizTrends2018: The (eventual) rise of the social command centre in South Africa

      8 Jan 2018

    mSurvey launches first CX survey in Kenya
    mSurvey launches first CX survey in Kenya

    16 Nov 2017

    #Trending: The rise of consumer resilience
    #Trending: The rise of consumer resilience

      7 Nov 2017

    The power of consumer insights (combined with woke strategy and creative)
    The power of consumer insights (combined with woke strategy and creative)

      20 Oct 2017

    Simelane and Cooper.
    #BODCT: Surprise! THIS is today's African consumer

      11 Oct 2017

    Mitigate market disruption by maximising customer experience
    Mitigate market disruption by maximising customer experience

      11 Sep 2017

    rawpixel ©
    Why do some brands still shy away from giving consumers experiences?

      8 Sep 2017

    Joe Fuster
    #CEMAfrica2017: ‘Remember that I'm human' - your customer

      21 Aug 2017

    Phakiso Tlali
    #CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

      18 Aug 2017

    Maksym Chornii © –
    #CEMAfrica2017: "Be an experience business or be out of business" - Adobe

      17 Aug 2017

    You hired them, now trust them to get the job done. JR Bale © –
    #CEMAfrica2017: Your employees are always on - now TRUST THEM

      17 Aug 2017

    Simply put? Cut the red tape and empower your staff. Scott Griessel © –
    #CEMAfrica2017: CX predictions for the future, action to take TODAY

      16 Aug 2017

    Quality of social media engagement trumps quantity of mentions in Middle East Airlines sentiment study
    Quality of social media engagement trumps quantity of mentions in Middle East Airlines sentiment study

    4 Aug 2017

    Analytics is critical, but data is being left out
    Analytics is critical, but data is being left out

      27 Jul 2017

    Creating great customer service to elevate business
    Creating great customer service to elevate business

    14 Jul 2016

    Heino Gehle
    Disruption through the on-demand economy

    1 Jul 2016

    New research: How employee emotions' impact on customer experience
    New research: How employee emotions' impact on customer experience

    4 Mar 2015

    Coping under fire
    Coping under fire

      3 Mar 2015

    Paul Anderson
    Analysing the CRM needs of a midsize business

      2 Apr 2013

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    More news

    Chief marketers believe their jobs are at risk if customer experience strategies fail
    Chief marketers believe their jobs are at risk if customer experience strategies fail

    2 May 2018

    Empathy - a two-way street in customer service
    Empathy - a two-way street in customer service

     18 Apr 2018

    The role of mobile in building brand loyalty
    The role of mobile in building brand loyalty

     16 Apr 2018

    #ECMA18: Cracking e-commerce conversion
    #ECMA18: Cracking e-commerce conversion

     16 Mar 2018

    Consumer engagement today is shaped by technology
    Consumer engagement today is shaped by technology

     15 Mar 2018

    Why it's time to reevaluate your customer communication, starting with email
    Why it's time to reevaluate your customer communication, starting with email

     13 Feb 2018

    Brand consistency: Taking marketing to a higher level
    Brand consistency: Taking marketing to a higher level

     6 Feb 2018

    Image supplied.
    Trends 2018: Omnichannel is the new normal

     25 Jan 2018

    Image credit: bruce mars via
    Top ten global consumer trends

    23 Jan 2018

    Leigh Andrews, editor-in-chief of marketing and media at Bizcommunity.
    #BizTrends2018: Rewind from attention spam back to attention span

     8 Jan 2018

    Mike Oelschig, head of advisory at Cerebra.
    #BizTrends2018: The (eventual) rise of the social command centre in South Africa

     8 Jan 2018

    #BizTrends2018: Top mobile trends for the 2018 consumer
    #BizTrends2018: Top mobile trends for the 2018 consumer

     8 Jan 2018

    mSurvey launches first CX survey in Kenya
    mSurvey launches first CX survey in Kenya

    16 Nov 2017

    #Trending: The rise of consumer resilience
    #Trending: The rise of consumer resilience

     7 Nov 2017

    The power of consumer insights (combined with woke strategy and creative)
    The power of consumer insights (combined with woke strategy and creative)

     20 Oct 2017

    Simelane and Cooper.
    #BODCT: Surprise! THIS is today's African consumer

     11 Oct 2017

    Mitigate market disruption by maximising customer experience
    Mitigate market disruption by maximising customer experience

     11 Sep 2017

    rawpixel ©
    Why do some brands still shy away from giving consumers experiences?

     8 Sep 2017

    Joe Fuster
    #CEMAfrica2017: ‘Remember that I'm human' - your customer

     21 Aug 2017

    Phakiso Tlali
    #CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

     18 Aug 2017

    Maksym Chornii © –
    #CEMAfrica2017: "Be an experience business or be out of business" - Adobe

     17 Aug 2017

    You hired them, now trust them to get the job done. JR Bale © –
    #CEMAfrica2017: Your employees are always on - now TRUST THEM

     17 Aug 2017

    Simply put? Cut the red tape and empower your staff. Scott Griessel © –
    #CEMAfrica2017: CX predictions for the future, action to take TODAY

     16 Aug 2017

    Quality of social media engagement trumps quantity of mentions in Middle East Airlines sentiment study
    Quality of social media engagement trumps quantity of mentions in Middle East Airlines sentiment study

    4 Aug 2017

    Analytics is critical, but data is being left out
    Analytics is critical, but data is being left out

     27 Jul 2017

    Creating great customer service to elevate business
    Creating great customer service to elevate business

    14 Jul 2016

    Heino Gehle
    Disruption through the on-demand economy

    1 Jul 2016

    New research: How employee emotions' impact on customer experience
    New research: How employee emotions' impact on customer experience

    4 Mar 2015

    Coping under fire
    Coping under fire

     3 Mar 2015

    Paul Anderson
    Analysing the CRM needs of a midsize business

     2 Apr 2013

    [2013 trends] Out-of-the-box branding
    [2013 trends] Out-of-the-box branding

     31 Jan 2013

    Marketing lessons from the Arab Spring
    Marketing lessons from the Arab Spring

     13 Apr 2012

    How to contribute to Bizcommunity, from op-ed pieces to news
    How to contribute to Bizcommunity, from op-ed pieces to news

     3 Oct 2011

    [2011 trends] Ever-changing ad industry, constantly developing trends
    [2011 trends] Ever-changing ad industry, constantly developing trends

     18 Jan 2011

    [2011 trends] It's a Wild. Wired. Wellthy. World!
    [2011 trends] It's a Wild. Wired. Wellthy. World!

     18 Jan 2011

    [2011 trends] A year of hard work for brands
    [2011 trends] A year of hard work for brands

     17 Jan 2011

    Leaders grapple with tone from the top - PwC
    Leaders grapple with tone from the top - PwC

    12 Jul 2010

    Investment in speech analytics in call centres set to double

     23 Jun 2010

    Press harassment hinders Niger's development, watchdogs warn

    16 Jan 2008

    Algeria Telecom launches 48 calls centres

     28 Nov 2007

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