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    Source:
    Digital advertising group Aleph launches payment unit
    Brands must balance digital innovation and trust to serve Africa's consumers - study
    Brands must balance digital innovation and trust to serve Africa's consumers - study

    17 Apr 2023

    Jacques Celliers, CEO of FNB. Source: Supplied
    FNB eBucks recognised as loyalty champion in global awards

    20 Jun 2022

    Simelane and Cooper.
    #BODCT: Surprise! THIS is today's African consumer

      11 Oct 2017

    Mitigate market disruption by maximising customer experience
    Mitigate market disruption by maximising customer experience

      11 Sep 2017

    rawpixel ©
    Why do some brands still shy away from giving consumers experiences?

      8 Sep 2017

    Joe Fuster
    #CEMAfrica2017: ‘Remember that I'm human' - your customer

      21 Aug 2017

    Phakiso Tlali
    #CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

      18 Aug 2017

    Maksym Chornii © –
    #CEMAfrica2017: "Be an experience business or be out of business" - Adobe

      17 Aug 2017

    You hired them, now trust them to get the job done. JR Bale © –
    #CEMAfrica2017: Your employees are always on - now TRUST THEM

      17 Aug 2017

    Simply put? Cut the red tape and empower your staff. Scott Griessel © –
    #CEMAfrica2017: CX predictions for the future, action to take TODAY

      16 Aug 2017

    Analytics is critical, but data is being left out
    Analytics is critical, but data is being left out

      27 Jul 2017

    Creating great customer service to elevate business
    Creating great customer service to elevate business

    14 Jul 2016

    Heino Gehle
    Disruption through the on-demand economy

    1 Jul 2016

    New research: How employee emotions' impact on customer experience
    New research: How employee emotions' impact on customer experience

    4 Mar 2015

    Coping under fire
    Coping under fire

      3 Mar 2015

    The responsive brand: how to handle social media
    The responsive brand: how to handle social media

      3 Nov 2014

    Strat planning for client service and non-planners: Cape Town, 10 April

    Stratplanning  3 Apr 2013

    Paul Anderson
    Analysing the CRM needs of a midsize business

      2 Apr 2013

    [2013 trends] Out-of-the-box branding
    [2013 trends] Out-of-the-box branding

      31 Jan 2013

    How to contribute to Bizcommunity, from op-ed pieces to news
    How to contribute to Bizcommunity, from op-ed pieces to news

    Bizcommunity.com  3 Oct 2011

    Bizcommunity launches new dedicated sectors, newsletters
    Bizcommunity launches new dedicated sectors, newsletters

    Bizcommunity.com  20 Sep 2011

    [2011 trends] Ever-changing ad industry, constantly developing trends
    [2011 trends] Ever-changing ad industry, constantly developing trends

      18 Jan 2011

    [2011 trends] It's a Wild. Wired. Wellthy. World!
    [2011 trends] It's a Wild. Wired. Wellthy. World!

      18 Jan 2011

    [2011 trends] A year of hard work for brands
    [2011 trends] A year of hard work for brands

      17 Jan 2011

    Interbrand releases 100 "Best Global Brands"
    Interbrand releases 100 "Best Global Brands"

    16 Sep 2010

    Investment in speech analytics in call centres set to double

      23 Jun 2010

    Malawi bank introduces cash passport

      4 Jun 2008

    Press harassment hinders Niger's development, watchdogs warn

    16 Jan 2008

    Innovation is alive and well and living in loyalty programs

    9 Nov 2007

    When someone telephones your company...

    7 Sep 2007

    Pumping up sales through potent promotions

    31 Aug 2007

    SA contact centre industry set to become global player

    13 Jul 2007

    Show more

    More news

    Simelane and Cooper.
    #BODCT: Surprise! THIS is today's African consumer

     11 Oct 2017

    Mitigate market disruption by maximising customer experience
    Mitigate market disruption by maximising customer experience

     11 Sep 2017

    rawpixel ©
    Why do some brands still shy away from giving consumers experiences?

     8 Sep 2017

    Joe Fuster
    #CEMAfrica2017: ‘Remember that I'm human' - your customer

     21 Aug 2017

    Phakiso Tlali
    #CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

     18 Aug 2017

    Maksym Chornii © –
    #CEMAfrica2017: "Be an experience business or be out of business" - Adobe

     17 Aug 2017

    You hired them, now trust them to get the job done. JR Bale © –
    #CEMAfrica2017: Your employees are always on - now TRUST THEM

     17 Aug 2017

    Simply put? Cut the red tape and empower your staff. Scott Griessel © –
    #CEMAfrica2017: CX predictions for the future, action to take TODAY

     16 Aug 2017

    Analytics is critical, but data is being left out
    Analytics is critical, but data is being left out

     27 Jul 2017

    Creating great customer service to elevate business
    Creating great customer service to elevate business

    14 Jul 2016

    Heino Gehle
    Disruption through the on-demand economy

    1 Jul 2016

    New research: How employee emotions' impact on customer experience
    New research: How employee emotions' impact on customer experience

    4 Mar 2015

    Coping under fire
    Coping under fire

     3 Mar 2015

    The responsive brand: how to handle social media
    The responsive brand: how to handle social media

     3 Nov 2014

    Strat planning for client service and non-planners: Cape Town, 10 April

    Stratplanning 3 Apr 2013

    Paul Anderson
    Analysing the CRM needs of a midsize business

     2 Apr 2013

    [2013 trends] Out-of-the-box branding
    [2013 trends] Out-of-the-box branding

     31 Jan 2013

    How to contribute to Bizcommunity, from op-ed pieces to news
    How to contribute to Bizcommunity, from op-ed pieces to news

     3 Oct 2011

    Bizcommunity launches new dedicated sectors, newsletters
    Bizcommunity launches new dedicated sectors, newsletters

     20 Sep 2011

    [2011 trends] Ever-changing ad industry, constantly developing trends
    [2011 trends] Ever-changing ad industry, constantly developing trends

     18 Jan 2011

    [2011 trends] It's a Wild. Wired. Wellthy. World!
    [2011 trends] It's a Wild. Wired. Wellthy. World!

     18 Jan 2011

    [2011 trends] A year of hard work for brands
    [2011 trends] A year of hard work for brands

     17 Jan 2011

    Interbrand releases 100 "Best Global Brands"
    Interbrand releases 100 "Best Global Brands"

    16 Sep 2010

    Investment in speech analytics in call centres set to double

     23 Jun 2010

    Malawi bank introduces cash passport

     4 Jun 2008

    Press harassment hinders Niger's development, watchdogs warn

    16 Jan 2008

    Innovation is alive and well and living in loyalty programs

    9 Nov 2007

    When someone telephones your company...

    7 Sep 2007

    Pumping up sales through potent promotions

    31 Aug 2007

    SA contact centre industry set to become global player

    13 Jul 2007

    Show more

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