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News

7 skills every CX interviewer needs

Retail

7 skills every CX interviewer needs

Liezel Jonkheid 12 Feb 2024

Why qualitative data is key to unleashing great customer experiences

Retail

Why qualitative data is key to unleashing great customer experiences

Liezel Jonkheid 24 Oct 2023

Unlocking collaboration for exceptional customer experience

Retail

Unlocking collaboration for exceptional customer experience

Liezel Jonkheid 19 Sep 2023

Source: © Julia Larson When it comes to shaping your customer experience and service delivery, do not underestimate the emotional and psychological state of South Africans

Marketing & Media

8 great CX fundamentals to get your customers back to love doing business with you again

Liezel Jonkheid 8 May 2023