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    Digital advertising group Aleph launches payment unit
    Mark Mwongela, sales development director for PayPal, Africa.
    PayPal's 4 tips to enhance buyer experience on payment platforms

    10 Aug 2023

    Brands must balance digital innovation and trust to serve Africa's consumers - study
    Brands must balance digital innovation and trust to serve Africa's consumers - study

    17 Apr 2023

    Authentic loyalty through brand utility
    Authentic loyalty through brand utility

      29 Sep 2014

    The 'three Hs' that will always fix a bad customer experience
    The 'three Hs' that will always fix a bad customer experience

      18 Sep 2014

    Emotional branding - The love affair between consumers and brands
    Emotional branding - The love affair between consumers and brands

      29 Aug 2014

    Are social media community managers for Facebook still relevant?
    Are social media community managers for Facebook still relevant?

      4 Aug 2014

    Interactive Intelligence advocates call centre association across Africa
    Interactive Intelligence advocates call centre association across Africa

    22 Jul 2014

    [Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar
    [Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar

    16 Jul 2014

    You've clearly underestimated online reviews
    You've clearly underestimated online reviews

      3 Jul 2014

    How to handle negative feedback on social media
    How to handle negative feedback on social media

      26 Jun 2014

    Second annual global customer service survey: The findings
    Second annual global customer service survey: The findings

    10 Jun 2014

    Big data and the consumer experience for business
    Big data and the consumer experience for business

      30 May 2014

    [Biz Takeouts Podcast] 88: Understanding key consumer trends across the African continent
    [Biz Takeouts Podcast] 88: Understanding key consumer trends across the African continent

    12 May 2014

    [Biz Takeouts Lineup] 88: Understanding key consumer trends across Africa
    [Biz Takeouts Lineup] 88: Understanding key consumer trends across Africa

    6 May 2014

    Why customer satisfaction surveys are important
    Why customer satisfaction surveys are important

      2 May 2014

    Consumer trends publication - Connect with the Continent
    Consumer trends publication - Connect with the Continent

    30 Apr 2014

    Expanding the customer funnel to increase conversions
    Expanding the customer funnel to increase conversions

      18 Apr 2014

    [SXSW Interactive 2014] SXSW highlights - Gary Vaynerchuk
    [SXSW Interactive 2014] SXSW highlights - Gary Vaynerchuk

      1 Apr 2014

    Customer service - it really is your problem
    Customer service - it really is your problem

      17 Mar 2014

    Client/agency relationships: go from rickety to unbreakable
    Client/agency relationships: go from rickety to unbreakable

      3 Mar 2014

    Tips for improving ecommerce customer service
    Tips for improving ecommerce customer service

      19 Feb 2014

    Culture shift: Overcoming the barriers to innovation in Africa
    Culture shift: Overcoming the barriers to innovation in Africa

      17 Feb 2014

    [2014 trends] The year of the social customer
    [2014 trends] The year of the social customer

      3 Feb 2014

    Your database: A goldmine of repeat customers
    Your database: A goldmine of repeat customers

      23 Jan 2014

    Yuppiechef creams customer service with common sense
    Yuppiechef creams customer service with common sense

      5 Dec 2013

    Why Wi-Fi is a viable solution for better customer relationships
    Why Wi-Fi is a viable solution for better customer relationships

      19 Nov 2013

    Why website copywriting is changing
    Why website copywriting is changing

      29 Oct 2013

    Karen De Lorenzo
    B2B vs B2C: The differences in CRM and loyalty

      14 Oct 2013

    Diane Charton
    Consumers take a central role in brand stories

      13 Sep 2013

    Google Translate to add more African languages
    Google Translate to add more African languages

    28 Aug 2013

    NCA directs MTN to compensate customers
    NCA directs MTN to compensate customers

    21 Aug 2013

    Deon Scheepers
    Customer experience metrics: The key to success

      3 Jul 2013

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    Authentic loyalty through brand utility
    Authentic loyalty through brand utility

     29 Sep 2014

    The 'three Hs' that will always fix a bad customer experience
    The 'three Hs' that will always fix a bad customer experience

     18 Sep 2014

    Emotional branding - The love affair between consumers and brands
    Emotional branding - The love affair between consumers and brands

     29 Aug 2014

    Are social media community managers for Facebook still relevant?
    Are social media community managers for Facebook still relevant?

     4 Aug 2014

    Interactive Intelligence advocates call centre association across Africa
    Interactive Intelligence advocates call centre association across Africa

    22 Jul 2014

    [Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar
    [Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar

    16 Jul 2014

    You've clearly underestimated online reviews
    You've clearly underestimated online reviews

     3 Jul 2014

    How to handle negative feedback on social media
    How to handle negative feedback on social media

     26 Jun 2014

    Second annual global customer service survey: The findings
    Second annual global customer service survey: The findings

    10 Jun 2014

    Big data and the consumer experience for business
    Big data and the consumer experience for business

     30 May 2014

    [Biz Takeouts Podcast] 88: Understanding key consumer trends across the African continent
    [Biz Takeouts Podcast] 88: Understanding key consumer trends across the African continent

    12 May 2014

    [Biz Takeouts Lineup] 88: Understanding key consumer trends across Africa
    [Biz Takeouts Lineup] 88: Understanding key consumer trends across Africa

    6 May 2014

    Why customer satisfaction surveys are important
    Why customer satisfaction surveys are important

     2 May 2014

    Consumer trends publication - Connect with the Continent
    Consumer trends publication - Connect with the Continent

    30 Apr 2014

    Expanding the customer funnel to increase conversions
    Expanding the customer funnel to increase conversions

     18 Apr 2014

    [SXSW Interactive 2014] SXSW highlights - Gary Vaynerchuk
    [SXSW Interactive 2014] SXSW highlights - Gary Vaynerchuk

     1 Apr 2014

    Customer service - it really is your problem
    Customer service - it really is your problem

     17 Mar 2014

    Client/agency relationships: go from rickety to unbreakable
    Client/agency relationships: go from rickety to unbreakable

     3 Mar 2014

    Tips for improving ecommerce customer service
    Tips for improving ecommerce customer service

     19 Feb 2014

    Culture shift: Overcoming the barriers to innovation in Africa
    Culture shift: Overcoming the barriers to innovation in Africa

     17 Feb 2014

    [2014 trends] The year of the social customer
    [2014 trends] The year of the social customer

     3 Feb 2014

    Your database: A goldmine of repeat customers
    Your database: A goldmine of repeat customers

     23 Jan 2014

    Yuppiechef creams customer service with common sense
    Yuppiechef creams customer service with common sense

     5 Dec 2013

    Why Wi-Fi is a viable solution for better customer relationships
    Why Wi-Fi is a viable solution for better customer relationships

     19 Nov 2013

    Why website copywriting is changing
    Why website copywriting is changing

     29 Oct 2013

    Karen De Lorenzo
    B2B vs B2C: The differences in CRM and loyalty

     14 Oct 2013

    Diane Charton
    Consumers take a central role in brand stories

     13 Sep 2013

    Google Translate to add more African languages
    Google Translate to add more African languages

    28 Aug 2013

    NCA directs MTN to compensate customers
    NCA directs MTN to compensate customers

    21 Aug 2013

    Deon Scheepers
    Customer experience metrics: The key to success

     3 Jul 2013

    Airtel wins at Ghana Telecoms Awards
    Airtel wins at Ghana Telecoms Awards

    3 Jun 2013

    Your online reputation is worth gold...
    Your online reputation is worth gold...

     20 May 2013

    Felix Kessel
    Why brands should behave more like entrepreneurs

     23 Apr 2013

    NCC scores Airtel high in quality of service
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    22 Apr 2013

    Anton Koekemoer
    Is your online reputation in a bad way? Here are 9 ways to repair it

     15 Apr 2013

    High operating costs impact customer service in Africa

    4 Apr 2013

    Paul Anderson
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     2 Apr 2013

    If you're content, we're content
    If you're content, we're content

     18 Mar 2013

    Ayanda Dlamini
    Africa's future is mobile

     11 Mar 2013

    Social media integration on the rise

    7 Mar 2013

    Show more

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