Michael has a broad knowledge of IT, having worked in the industry for over 35 years and has seen amazing and exciting changes taking place in this time...
He is passionate about finding business and technology solutions to support superior customer experience using latest trends and technologies. He is recognised as a CRM and CX thought leader amongst his peers. He has presented at many forums on a variety on customer experience solutions. He comes with a strong business analytics and business intelligence knowledge, having also worked in this space previously.